Frequently Asked Questions (FAQ)
Troubleshooting | Can't hear anything | Can't see the video | Flash plugin | Video starting/stopping | Login detail | Access from a mobileInitial Troubleshooting
- Try refreshing your browser.
For technical help please consult the following questions:
Q. I can't hear anything
A. Please ensure that your speakers are turned on, the audio on your computer is turned on and the volume is turned up. If you continue to experience problems please try closing your internet browser and logging onto the live video stream again.
Q. I can't see the video
A. Close and quit your browser. It is best to completely close your browser including all open windows and restart it. This fixes the majority of issues. You can view a test stream by following the link, test stream.
Q. I get an error asking me to install the Flash plugin
A. The live video stream uses Flash Player to decode the video stream and display. It may be necessary to upgrade Flash Player to the latest version on your system. Please update Flash Player on your computer. The plugin can be downloaded and installed from: http://get.adobe.com/flashplayer
Q. The video keeps starting and stopping/appears jerky
A. The most likely cause of issues with playback including stuttering video, jerky video or video that stops/starts and buffers frequently is a poor internet connection. An on demand version of the event will be available later where you can allow the video to buffer and download prior to viewing.
Q. I am asked for login details when I change between each speaker session.
A. The website uses cookies to store a small file on your computer that authenticates you between each speaker. If your browser does not have cookies enabled you will be prompted to authenticate between speakers. Please try to enable cookies in your browser.
Q. I am trying to access the stream from my mobile.
A. The video stream is not optimised for mobile viewing, however we can offer the following advice:
- The stream will not work on an iPhone or iPad because Apple does not adopt the universal Flash standard.
- The stream requires a connection of around 750kbps which in practice on a mobile requires a wi-fi connection. It is unlikely to work on a 3G signal.
