A Supply Management and FM World webinar, sponsored by Interserve

This event is now available to view on-demand

With its potential to impact on all aspects of an organisation's performance, the procurement of facilities management is much more than just about cost savings and contractual obligations.

An enhanced brand, improved customer service and increased innovation are among the benefits that can be achieved with a more nuanced approach to the category.

View the on-demand webinar to hear a panel of experts explain:

• How to save money and improve customer service
• How to measure and implement ‘added value’
• How to protect your brand when buying FM services
• How to create an FM model designed around the customer experience
• Which service level agreements can boost innovation
• How best to manage the supplier relationship